Kay Jewelers in Hinesville, GA Open now

Reviews about Kay Jewelers

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  August 10, 2020, by Athena Armijo
  I called to check the status of my ring I was getting resized. The lady on the phone said my ring was in, they tried called me July 19th,but couldnt leave a voicemail. I dropped my ring off just a few days before that and went in to pay on July 21st. No one said anything about my ring being there for 4 days so I just assumed it wasn't in yet. I waited a few weeks to call, normally these things take time. My ring has now been there for a month. No further attempts to reach me, but again I WALKED IN to pay and no one bothered to tell me it was there. Horrible customer service.
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  August 16, 2019, by Gregory Freeman
  Short version: I ordered a ring that was not in the store. Kays didn't actually order it. When we called about it a second time, the sales rep fixed the problem by discounting another ring. Longer version: I went to Kay Jewelers to buy a ring at Black Friday prices ($40) from the advertisement. They were out of stock for that ring, so I had to order it from a sales rep in the store. I was told I would be called when it arrived within the next two weeks. Two weeks went by, and I called for an order update. It had not arrived in the store yet. The sales rep said she would call or e-mail met once she figured out what the hold up was. She never followed up with me. I called the store again 12/18 to check up on this ring. I was informed it was no longer available. "What do you mean 'no longer available,'" I asked, "I ordered this ring when it was available." "I'm sorry, sir. There is nothing further we can do to help you," the male rep replied. "This is a screw up that was made by your store. I have a wife that is expecting a ring for Christmas which was ordered over a month before the holiday." The male offered to call me back. When they called back, they offered a double halo for the same price. But, we had to check it out today as they would not hold it. When we came in, we weren't crazy about it, but they significantly discounted the ring because of the trouble caused by the screw up. The situation would have been better had they ordered the ring the first time, but it ended much better than it could have thanks to the sales representatives.
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  July 03, 2019, by Kandra Hudson
  LET'S make it simple the manager is not no someone who needs to working a customer service job. As for that one African American guy he should be the manager. He helped me every time I went to buy or pay a bill etc. But I was not the manager professionally.